FAQ'S

Frequently Ask Questions

What are your business hours ?

Tuesday-Friday: 11am-8pm

Monday,Weekends/Holidays:CLOSED

NO COMMUNICATION OUTSIDE OF BUSINESS HOURS

What is the best way to contact you ?

The best way to contact me is through my email. Please allow 24-48 hours for a response. I try my best to answer all emails as fast as possible. 

Email:bossbrandologist@gmail.com

What if I don't like my designs ?

We try to have all of our client satisfied if in the event you are not satisfied we offer you (3) free revisions and after the second one you there will be an upfront charge. Please refer to my terms and conditions tab for pricing on revisions. We do not offer any refunds or store credit. 

Which files will I receive ?

You will receive PNG , JPG , (PDF depending the design)  files to the email we have on file.

What is the turnaround time  ?

Turnaround time varies on the project and the the client. We advise each customer to please read the description on each item. We also advise clients who have purchased to fill out all forms in a timely matter to ensure that your item is completed in a timely matter.

Can I see my designs before I purchase?

Due to the amount of time and effort I have to put into the designs there will be no way for you to see the design without payment . I do have a section on my website that allows you to see the designs I have made.

Can I edit my own files ?

No , they only way you are able to edit your file is with a PSD file (which is an extra charge of $30) 

Do you offer Imaged Based Logo? 

No, only text based logos